Shipping Policy
Thank you for choosing Studio Craft House. We’re dedicated to delivering your order quickly, securely, and with care. Below is everything you need to know about our shipping process:
Shipping Costs
We proudly offer free shipping across the USA—no hidden fees or surprise charges at checkout.
Order Cut-Off Time
Orders placed by 6:00 PM EST (Monday–Friday) will begin processing the same or next business day.
Processing Time
Orders are typically processed within 1–2 business days. You’ll be notified as soon as your order is ready to ship.
Delivery Timeframe
Once shipped, most orders arrive within 4–7 business days. If a delay occurs, we’ll keep you updated every step of the way.
Shipping Methods
We use trusted third-party freight carriers for large shipments. Orders that require freight delivery will include curbside drop-off, and our team will reach out to schedule the appointment. Be sure to provide an accurate phone number during checkout so there are no delays in scheduling.
Order Confirmation & Tracking
After placing your order, you’ll receive an email confirmation with your order details.
Once your order ships, we’ll send you a second email containing your tracking number and link, so you can monitor your delivery in real time.
Address Changes
Need to update your shipping address? Contact us within 24 hours of placing your order at support@studiocrafthouse.com, and we’ll take care of it.
Order Cancellations
Changed your mind? Orders can be cancelled for a full refund as long as they haven’t shipped yet. If the order has already been dispatched, please refer to our Refund Policy for return instructions.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us right away at support@studiocrafthouse.com. We’ll evaluate the issue and arrange for a replacement or refund—return shipping is on us in these cases.
Contact Us
If you have any questions or need help with your shipment, we’re here for you. Reach out anytime!
Studio Craft House
Phone: (302) 306-4468
Email: support@studiocrafthouse.com
Address: 254 Chapman Rd ste 208, Newark, Delaware 19702